Fitness On Fire, LLC

Job responsibilities include but are not limited to the following:

• Provide the highest level of customer service to members, prospective members, and guests;
• Professionally greet members and guests;
• Ensure all check in procedures are followed

• Ensure Guest Fitness Profiles are completed and appropriate fees are collected

• Enter Guest and Telephone Inquiry information into CRM

• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests

• Handle member service issues to include: Personal Training, guest, Lost and Found items, change of address, and questions regarding billings and payments

• Promote and sell merchandise

• Keep front desk area and lobby clutter free, and orderly

• Perform general cleaning duties

• Handle Petty Cash and Operate POS system, ensure open/close/break procedures are followed

• Process all transactions through POS

Qualifications

• Reliable, professional, computer literate, energetic, and friendly
• Must be comfortable with "sales" and enrolling new members
• Interested in health, fitness, and/or sports.

• Must have 6-12 months experience in customer service function. Retail environment preferred

• Experience with multiple phone lines preferred

• Basic computer skills

• Strong customer service skills

• Strong communication skills both oral and written

• Organization skills

• Attention to detail

As a member of the Fitness On Fire Team, you will receive:

- Competitive compensation

- Complimentary studio membership

- Discounts on services, products, and much more

Additional Information

All your information will be kept confidential according to EEO guidelines.

Must have a legal right to work in the United States. While we appreciate every applicant’s interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.